Patient Journey

We center our care around our patients, families, and communities. Our high-quality services extend from the health care we provide to ensuring the process is accessible and easy to understand. We’re here to help.

How It Works

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Application Process

Our patients can reach us 24/7 via our contracted offices abroad or directly through the contact channels (e-mail, whatsapp) on our website for the treatment services of our hospital. You can also send us a brief information about your contact information and the treatment you are looking for by filling out the contact form. A representative who speaks your language will contact you within 24 hours.
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Quick Medical Review and Evaluation

Our representative gets detailed information about your medical condition after contacting you. Your medical records that are related to your medical conditions are requested by the representative. When we receive your medical records, we get back to you within 24 hours.
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Evaluation of Treatment Plan

Your representative will be sending you all of the informative documents like price of the treatment, the CV of doctor, your stay in hospital and Turkey and all of the details to you! Don’t worry, we guarantee you that Turan Turan has affordable prices along with the best technologies which are seeking for your comfort and safety!
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Free Online Consultation with Your DoctorFree Online Consultation with Your Doctor

You can have free online consultation with your doctor about the treatment plan proposed to you. Therefore, you can ask all of your medical questions and the details of treatment. Your appointment will be concluded by your representative according to appopriate time and date for you and your doctor. We can have online consultation of your preferred channels (WhatsApp, Zoom, Viber, etc.).
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Preparing for Coming To Turkey

Firstly, you need to check if you need visa to come to Turkey. If yes, you need to apply to Turkish Embassy or accrediated visa offices in your country. We can easily provide you an invitation letter after you send us your and your companion’s passport images. We will support you during your visa process by sending all of the documents you need from our side! You can easily find the documents that you need to state for your visa through the Turkish Embassy website of your country!
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Transportation From Airport To Turan Turan

We are kindly asking you to send your flight ticket so that we can arrange your appointment in clinic along with the transfer you will us for coming to clinic from airport! We provide this service without any fee for our patients’ comfort and safety. Your representative will send you the details about the transfer like how you will get out of airport and find the driver.
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When You Arrive To Clinic

You will be welcomed to Turan Turan by your representative. She/He will be supporting you during all of the steps of your journey. Firstly, you will meet with your doctor to talk about your medical history and examination in person. Then, according to the doctor’s request, you will have your examinations that has to be done before surgery. The examinations are taking maximum 4 hours (blood tests, anesthesiology consultation, radiological images, etc.). After doctor examines your recent radiological images, he/she will explain you the details of procedure. Then, we will plan your surgery time and date. Your representative will be giving you all of the information beforehand.
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After Surgery

Your doctor will visit you and give you all of the information about the surgery after you get to your room. You will be informed about the restrictions, etc. Afterwards, your physical therapy support will be planned. All of the nurses will support you with the medications you need to take 24/7. You also can reach out to your doctor or your representative in case of any question in mind. The next day of surgery, you will be walking with your personal physical therapist. She/He will be giving you all of the information about your recovery/rehabilitation period.
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After Discharging from Hospital

We recommend you to stay in Turkey according to suggested period by your doctor. We can help you with booking a hotel room nearby the hospital. Our nurses will be checking on you on necessary times for wound dressings, injections, etc. free of charge! After your incisions will be removed, you can safely go back to your country. We will be giving you all of the medical documents in your language you had in Turan Turan.
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Going Back To Your Country

We also will arrange VIP car transfer again for going back to airport. We also will be supporting you to arrang wheelchair service for you in airport if you will need it.
You will still be in touch with your representative 7/24 whenever you need support. Your doctor will inform you about the period of doctor checks. You don’t need to come to Turkey again for recovery time. You will have free online consultation with your doctor in this period.

In Case You Still Have Questions

Our hospital was founded on a better model of care – one designed around patients’ needs that provides a higher level of quality and service affordably. We do this through innovative design, excellent customer service, and the efficient use of technology.

Our entire team believes in building trust-based partnerships with our patients. Rather than simply writing a prescription and sending you on your way, your primary care provider (PCP) will collaborate with you as your long-term health care advocate, help you manage your health issues and navigate complex decisions, and empower you with the knowledge and guidance you need to make positive changes. We use diagnostic tests appropriately, wary of the risk of overdiagnosis, and strive to ensure that follow-up plans are clearly understood.

Moreover, we’re focused on caring for you in a holistic manner – taking all aspects of your health and lifestyle into consideration. To help you restore and maintain optimal health, we’ve made some specialty services available to you on-site at select locations. As we grow, we’ll continue to add more services to make our care as comprehensive and effective as possible.

Your PCP at One Medical is your first point of contact for your health care needs, bringing you the peace of mind that comes from having a trusted advisor in your corner. But should you ever require a specialty consultation or hospitalization, we’ll help you make the best possible choice, and we’ll ensure a well-coordinated referral.

One Medical works with nearly all of the hospitals in the area, allowing you to go to the hospital of your choice, and we can help coordinate care as needed. If you see one of our providers and need to see a specialist for a follow up at a hospital, we can provide the referral and help coordinate the logistics. If you end up at a hospital for another reason, we can help you have all your medical records transferred , so your provider will be able to review your stay and test results and help with any needed follow up.

Our primary care providers can address a wide range of urgent and acute concerns. Because we offer same-day appointment availability and 24/7 access to our clinical team, we are a great option for urgent needs. If you have a concern after-hours or are unsure whether you should go straight to an urgent care facility or the nearest emergency room, please call our office to be connected with our team.

The term primary care refers to the kind of medical care you need first — before you get sick, before you need to see a specialist, before you need to go to a hospital. With an emphasis on family practice and internal medicine, as your primary care providers we  will address your essential health needs by:

Focusing on prevention and screening

Working closely with you to plan for your health

Acting as a hub for medical information with a comprehensive, accurate and secure repository for your records

Coordinating your tests, treatments, specialist visits and hospitalizations

Providing plain-spoken guidance, insight and advice

Offering cost-effective solutions to better manage medical expenses

From preventive medicine to holistic integrative care to home remedies, we leverage the latest medical research, our collective experience and feedback from you to keep you healthy—whether you’re already in good health, suffering from a minor cold or experiencing a life-changing illness.

Above all, primary care providers offer continuity. In your quest to become and remain as healthy as possible, we are your partners for the long term.

We believe primary care should be the first stop in your healthcare journey; it’s where you turn for guidance and support before you get sick, before you see a specialist, and before you need to seek hospital care. Our providers combine excellent customer service with an efficient use of technology to deliver high-quality, affordable service that’s designed to fit your unique needs.

As your  primary care providers (PCPs), we take your well-being seriously. With an emphasis on family practice and internal medicine, we address all your essential health needs by:

Making prevention and wellness a priority
Collaborating with you to customize the best plan that suits your individual needs and goals
Providing a comprehensive, accurate, and secure repository for all your medical information
Seamlessly coordinating your care, including tests, treatments, specialist visits, and hospitalizations
Providing easy-to-understand, accessible advice, guidance, and insight
Offering cost-effective options that empower you to prioritize your health
We leverage the latest medical research and cutting-edge technology to offer the most comprehensive primary care available. We draw upon our team’s extensive collective experience and your personal feedback to create a truly one-of-a-kind primary care experience. From preventive medicine to integrative care, we have the tools to keep you feeling your best — whether you’re already in good health, suffering from a minor cold, or facing a life-changing illness. Our primary care providers are your partners in cultivating and maintaining long-term health.

The Annual Membership Fee allows us to offer you the innovative digital health tools and value-added services that makeour clinic special.The Annual Membership Fee is paid to 1Life Healthcare, Inc., the healthcare technology and management company affiliated, that develops the digital health tools and enhanced services that One Medical offers to its members.

The Annual Membership Fee covers costs associated with access to the 1Life Healthcare proprietary technology platform, which includes such benefits as online appointment booking and online prescription renewal requests. Members who pay the Annual Membership Fee also have access to time-saving services through the One Medical Mobile App offered by 1Life, including online appointment booking, online prescription renewal requests, on-demand video visit technology, and digital access to virtual medical services on the go.

The Annual Membership Fee also covers costs associated with high-touch and value-added non-medical services including lifestyle and wellness offerings and value-added personal assistance services. The Annual Membership Fee is not a covered benefit under most health insurance plans.

Payment of the Annual Membership Fee is not a prerequisite for receiving medical care in our offices. 

We accept health plans from most insurance carriers as well as Medicare. Some of the more popular plans that we accept are listed on our Insurance page, but since the list periodically changes, we encourage you to call us if you don’t see your plan.

We believe that quality health care should be accessible to everyone, so if you have a high-deductible health plan or are not insured, we also offer affordable options for working together.

You can currently access your bills through the link in emails we send about your bill. You’ll need to log in to your account from the link in the email you receive.

We take the security and confidentiality of your personal information seriously. We follow industry best practices in software development and testing, including periodic vetting by internal and external security researchers. Your data is encrypted in transit and at rest, and our infrastructure runs on an industry-leading highly secure, HIPAA-compliant data center.

If you are a security researcher and you believe you have identified a security issue, please contact  our support agents.We are committed to working with the community to verify, reproduce and respond to all legitimate reports.